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Frequently asked questions

Cart

How much can I load?

The load capacity for the cart is maximised to 50 kg.
The size of the tub is about 85x48x35cm which equals nearly 135L. When you want to store more, you can stack it on top and tight it up using the straps.

Can I transport my child(ren) in it?

Sure you can. We advise you to use a crib or a child seat. The tub is big enough to put your complete stroller crib in it.

Does it ride easily on the beach?

Yes it does. However, because every beach is different, the power you need will vary too. The more loose and bumpy the soil, the harder it will be be. Still, when packed, you can do it. We advice you to look out for harder and smoothers areas to make it easier.

Many carts can't be pushed backwards. What about the Kyboka?

No problem. The cart will follow your lead in any direction.

Does it fit my car?

Yes it does. It depends on the size of the trunk as well as the access to it in order to take it folded, tub up or completely set. Modern cars have flexible interiors and it will fit one way or another. For smaller cars you might need to put down the rear seat (partly). Bigger cars such as station wagons/estates/breaks, MPV’s or SUV’s have enough space in the trunk only. In case you want to take it with your cabrio/convertible, you have to be a bit more creative where to put it.

In case there is no room left in your car it fits most bike and roof racks as well.

Who to contact if I have a question about my cart?

Send us an email: shop@kyboka.com

Ordering

Where can I buy Kyboka products?

Kyboka products are available via our online shop www.kyboka.com, via our order forms submitted via email to shop@kyboka.com, or can be purchased directly at events and markets. Check our event calendar where to find us.

Can I order more than one cart?

Yes you can. We do have a weight limit per order. So if you want to buy more than one cart, you have to make additional orders for each cart. Contact us via email shop@kyboka.com and we are happy to handle your purchase manually and calculate the lowest shipping fee for you.

I’m not living in the Netherlands, can I order as well?

Yes you can. Shipping costs will be different for every country, shipping address and parcel size. Unfortunately we don’t ship overseas yet. Contact us for a custom offer.

Which payments do you accept?

You can either pay directly via bank transactions, iDeal (Netherlands only), Bancontact/MisterCash (Belgium only), credit cards (Visa, MasterCard) and Paypal.

What if I pre-order a product?

By means of an order form you can pre-order a product and send it to: shop@kyboka.com. Or submit your order via our website. After that you will receive an order confirmation email. When we can deliver the product within 4 weeks the full amount has to be paid upfront. In case the delivery time is expected to be longer than 4 weeks a down payment might be required. We will keep you informed via email about the progress.

What if I want to change or cancel my order/pre-order?

Email us at: shop@kyboka.com

Delivery

How will I know when my order is shipped?

After we received your payment, we send you an email with a track-n-trace code and the website to stay up-to-date about your shipment.

I live/ travel outside the Netherlands. Do you ship to my country of residence too?

We ship to Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxemburg, Norway, Poland, Spain, Sweden and the United Kingdom. Contact us if you would like to have it shipped to another country.

What is the delivery time?

Within 1 week in the Netherlands. Abroad, it will take at least a week. It depends on the country you want us to send it to and how fast you want to have it.

I received my order, but something is wrong. What do I do?

Send us an email: shop@kyboka.com

Service

Some part has broken. What do I do?

Send us an email including some photo’s to: shop@kyboka.com.